Privacy Policy

Effective Date: [22/11/24]

The News Cafe (“we,” “our,” or “us”) values the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our restaurant, make reservations, order online, or interact with us in any other way. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our restaurant:

  • Personal Identification Information: Name, email address, phone number, delivery address, and other contact details.

  • Payment Information: Credit/debit card numbers and other payment-related data (collected securely through third-party payment processors).

  • Reservation Information: Date and time of reservation, number of guests, special requests, and related data.

  • Transaction Information: Details of your purchases, such as food items ordered, order history, and transaction dates.

  • Location Data: If you use our mobile app or website, we may collect location information for delivery or promotional purposes (with your consent).

  • Device Information: Information about your device, browser type, IP address, and operating system when you visit our website or use our app.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing Orders: To fulfil your food orders, process payments, and provide delivery services.

  • Reservation Management: To manage reservations and notify you of any changes or special requests.

  • Improving Services: To enhance your dining experience, improve our menu, and tailor offers based on your preferences.

  • Communication: To send order confirmations, promotional offers, loyalty program details, and other communications related to our services.

  • Marketing and Promotions: With your consent, we may use your contact details to send marketing messages, newsletters, or special offers. You can opt-out at any time.

  • Legal and Security Purposes: To comply with legal obligations, protect our rights, prevent fraud, and ensure the safety of our customers and staff.

3. How We Share Your Information

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, payment processors, delivery services, or marketing partners to assist with the operation of our business.

  • Legal Compliance: If required by law, we may disclose your personal information to authorities for legal reasons, such as responding to subpoenas or preventing fraud.

  • Business Transfers: In the event of a merger, acquisition, or sale of the business, your personal information may be transferred as part of the transaction.

4. Data Security

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

  • Deletion: You may request the deletion of your personal information, subject to certain legal restrictions.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails or other communications by following the unsubscribe instructions provided in our communications or contacting us directly.

  • Cookies and Tracking: You may disable cookies or adjust your privacy settings in your browser, though this may affect your ability to use certain features of our website or app.

6. Cookies and Tracking Technologies

  • We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviours on our website or app. Cookies help us improve your experience, personalize content, and analyse website performance.

7. Children’s Privacy

  • Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected information from a child under the age of 13, we will take steps to delete it.

8. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on our website or app, and the effective date will be updated. We encourage you to review this policy periodically.

9. Contact Us

  • If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

The News Café
19 High Street , Petersfield, Hampshire , GU31 4ET
01730 642 220
admin@thenewscafe.co.uk